At Neo Photokit, your satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a straightforward return and refund policy to ensure a smooth shopping experience.
Eligibility for Returns
Items can be returned within 7 days from the date of delivery.
To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it.
Proof of purchase (order number, invoice, or receipt) is required to process a return.
Non-Returnable Items
The following items are not eligible for return:
Products damaged due to misuse, mishandling, or negligence
Items with missing accessories, manuals, or original packaging
Clearance or promotional sale items
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7–10 business days.
Since we operate on Cash on Delivery (COD), refunds will be issued through bank transfer or store credit, depending on your preference.
Exchanges
If you receive a defective or damaged product, you may request an exchange within 7 days of delivery. Exchanges are subject to stock availability.
How to Initiate a Return
Contact our support team at [email protected] within 7 days of receiving your order.
Provide your order number, details of the product, and the reason for return.
Our team will guide you through the return process and provide instructions for pickup or shipment (where applicable).
International Orders
For international customers, return shipping costs must be covered by the buyer unless the product is defective or incorrect.