At Neo Photokit, we are committed to delivering your orders safely and efficiently. This Shipping Policy explains how we process and handle deliveries for our customers worldwide.
Order Processing
Orders are processed once payment confirmation is received through Cash on Delivery (COD).
You will receive a confirmation email with your order details after placing your purchase.
Once your order is dispatched, you will be notified via email or SMS with tracking details (where available).
Shipping Methods
We work with reliable courier partners to ensure your products are delivered securely. All shipments are carefully packed to protect the items during transit.
Tracking Your Order
If tracking is available for your order, details will be shared once the package is dispatched. You can use this tracking number on the courier partner’s website to monitor the status of your delivery.
Failed Deliveries
If delivery is unsuccessful due to incorrect address details, refusal to accept the package, or unavailability at the delivery address, the order may be returned to us. Customers may be responsible for reshipping costs in such cases.
Damaged or Lost Packages
If your order arrives damaged, please contact us immediately at [email protected] with photos of the package and product. We will arrange a replacement or refund as per our Refund and Return Policy.
In the rare case of a lost shipment, we will investigate with the courier and keep you updated until resolution.
Contact Us
For any questions or concerns about shipping, please reach out to us at:
Email: [email protected]